Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a legally binding agreement between you (and, if you are using the Services on behalf of an organisation, that organisation) and Akaro AI, a sole proprietorship of Rohan Vij, registered under the Delhi Shops & Establishment Act, 1954 (Registration No. 2026019320), with its place of business at Flat No. 19, Jeevan Bima Apartment, East Arjun Nag, Delhi 110032, India (“Akaro”, “we”, “us”).

The Terms govern your access to and use of the akaro.ai website, the platform.akaro.ai application, our Chrome browser extension, and any related services (collectively, the “Services”). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Accounts

You must be at least 16 years old and capable of forming a binding contract to use the Services. You are responsible for the accuracy of information you provide, for the security of your credentials, and for all activity under your account. Notify us at [email protected] if you believe your account has been compromised.

If you register on behalf of an organisation, you represent that you are authorised to bind that organisation. The organisation is the account holder and is responsible for activity in the account, for the actions of its users, and for paying fees.

3. Your content

You retain all rights in the content you upload or make available through the Services (“Customer Content”). You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and create derivative works of Customer Content solely to provide, maintain, and improve the Services for you and your organisation.

You represent that you have all rights necessary to upload Customer Content and to authorise us to process it, and that Customer Content does not infringe any third party’s rights or violate applicable law.

We do not use Customer Content to train shared AI models. Queries and document extracts are transmitted to OpenAI under its API terms, which by default do not allow training on API-submitted data. See our Subprocessor list.

4. Data protection

The processing of personal data in connection with the Services is governed by our Data Processing Addendum (“DPA”), which is hereby incorporated into and forms part of these Terms. Where you are a customer (acting as a controller of personal data processed through the Services), the DPA sets out our respective roles, the subject matter and duration of processing, the types of personal data involved, the categories of data subjects, and the technical and organisational measures we apply.

If any provision of the DPA conflicts with these Terms in relation to the processing of personal data, the DPA prevails to the extent of the conflict. Information about the third parties that may process personal data on our behalf is maintained in our Subprocessor list.

5. Acceptable use

You agree not to, and not to allow others to:

• Use the Services to violate any law or the rights of any third party;
• Upload content that is unlawful, defamatory, harassing, or infringes intellectual property rights;
• Upload malware, exploit vulnerabilities, or attempt to access data you are not authorised to access;
• Reverse engineer, decompile, or attempt to extract source code from the Services, except to the extent such restriction is prohibited by law;
• Use the Services to build a competing product, scrape or copy the Services at scale, or misuse AI outputs in a manner that would cause reputational or operational harm;
• Circumvent rate limits, authentication, or other technical restrictions.

We may suspend or terminate access for violations of this section without notice where reasonably necessary to protect the Services or other users.

6. AI outputs

The Services use large language models to generate answers, summaries, and suggested content based on your knowledge base and prompts (“AI Output”). AI Output can contain inaccuracies, omissions, or fabrications. You are responsible for reviewing AI Output before relying on it, submitting it to third parties, or making decisions based on it. Do not use AI Output in high-risk settings (medical, legal, financial, or safety-critical decisions) without qualified human review.

As between you and us, and to the extent permitted by law, you own the AI Output generated on your behalf, subject to the rights of any third party whose content contributed to the prompt or output.

7. Third-party integrations

The Services connect to third-party products (Google Workspace, Notion, Atlassian Confluence, Slack, Salesforce, HubSpot, and others). Your use of those products is governed by their terms, not ours. You are responsible for complying with those terms, for the scopes you grant, and for any data you choose to import or export.

Our Chrome browser extension accesses Google Workspace content only on your explicit action. Access and use of data received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not transfer Google user data to third parties for advertising or any unrelated purpose; we do not sell Google user data; and humans do not read Google user data except with your explicit consent or as required by law.

8. Fees and payment

Paid plans are billed in advance on a subscription basis. Fees, billing cycles, and usage limits applicable to your plan are shown at sign-up and in your account. Unless stated otherwise, fees are non-refundable except as required by law. You are responsible for any taxes other than taxes on our net income. We may change pricing for future billing cycles with at least 30 days’ notice.

Free plans may be discontinued or modified at any time with reasonable notice.

9. Term and termination

These Terms remain in effect while you use the Services. You may terminate your account at any time by emailing [email protected]. We may terminate or suspend the Services, in whole or in part, for material breach of these Terms, for non-payment, or if continuing to provide the Services becomes impractical.

On termination, your right to access the Services ends. We will, on request within 30 days of termination, provide a reasonable mechanism for you to export your Customer Content. After that window, we may delete Customer Content in accordance with our Privacy Policy, subject to residual copies in encrypted backups that roll off in the ordinary course.

10. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that AI Output will be accurate or fit for any particular purpose. You use the Services at your own risk.

11. Limitation of liability

To the maximum extent permitted by law, in no event will Akaro be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunities, arising from or relating to the Services, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to the Services will not exceed the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars (USD 100). Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

12. Indemnity

You will defend, indemnify, and hold harmless Akaro and its personnel from any third-party claim arising out of your Customer Content, your use of the Services in violation of these Terms, or your violation of applicable law. We will promptly notify you of any claim and cooperate reasonably in the defence, at your expense.

13. Changes to the Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days’ notice by email or prominent in-product notice. Continued use after the effective date of a change constitutes acceptance of the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. The courts at Delhi, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court with competent jurisdiction to protect its intellectual property or confidential information.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

15. Contact